1999 - 2015 Lexus RX300 RX330 RX350 Toyota Highlander Rear Subframe Crossmember Cradle

We offer a 14-day return policy, which means you have 14 days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Please note that all approved returns are subject to a 30% restocking fee.

To initiate a return, please contact us. If your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return Shipping Costs

The buyer is responsible for return shipping fees.

Shipping costs are already included in the total price of the item, and this amount is the final cost for shipping to the customer.

Damages or Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the situation and resolve the issue accordingly.

Non-Returnable Items

We cannot accept returns on sale items or gift cards. Wearable components (boots, outer tie rods) are not guaranteed. Cosmetic wear is possible.

Exchanges

To exchange an item, the fastest method is to return the item you have, and once the return is accepted, place a new order for the desired item.

Change of Mind Returns

Elite Auto Spare will accept returns for a change of mind if we receive a return request within 15 days of delivery. The item must be returned in its original packaging, unused, and in resalable condition.

Please note that the shipping cost, included in the original total price, will be deducted from your refund. Return shipping is at the customer's expense, and you will need to arrange for your own return shipping.

Once the returned item is received and inspected, refunds will be issued as store credit for future purchases. You will be notified via email once this process is complete.

Elite Auto Spare will refund the value of the returned goods, but shipping fees are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to post the refund.

Radio devices may require dealer programming.

If you choose not to have the unit programmed and decide to return it for this reason, a 30% restocking fee will be deducted from the refund.

By placing an order through our website, you agree to the terms and conditions outlined below. These policies help ensure clear expectations and a smooth experience for both parties.

1. Stock Availability

We do our best to keep inventory updated. However, if an item is unavailable at the time of purchase, we will ship the available items and contact you regarding the back-ordered item—offering either a refund or the option to wait for restocking.

2. Shipping Charges

Shipping costs are included in the price for the majority of our products. However, certain larger items requiring freight services will incur additional charges, which will be clearly added to the final price at checkout.

3. Delivery Timeframes

• Domestic Orders: Typically delivered within 2–7 business days.
  
• International Orders: Delivery times range between 4–22 business days depending on the shipping method selected during checkout.
  

4. Order Processing

Orders are generally processed within 2 business days after payment confirmation. Our warehouse operates Monday to Friday, excluding public holidays. We make every effort to minimize delays.

5. Address Changes

If you need to update your delivery address, please contact us as soon as possible. Address changes can only be made before the order is dispatched.

6. Shipping to P.O. Boxes and Military Addresses

• P.O. Boxes: Shipped via standard postal services only.
  
• Military Addresses: Shipped using USPS only.

7. Out-of-Stock Items

If any items in your order are out of stock, they will be canceled and refunded. Remaining items will still be shipped.

8. Late Deliveries

If your delivery exceeds the estimated timeframe, please reach out to us so we can investigate the delay.

9. Tracking

Once your order is shipped, we will provide a tracking number so you can monitor the delivery status through the courier’s tracking system.

10. Damaged Parcels

If your package arrives damaged, we recommend refusing the delivery and contacting us immediately. If the parcel was left without your presence, please email us for next steps.

11. Taxes and Duties

• Sales Tax: Already included in the product price.
  
• International Duties & Taxes: May apply and are either shown at checkout for pre-payment or can be paid upon arrival.
  

If you refuse to pay these fees, the item will be returned to us at your cost. You’ll be refunded for the product only—shipping charges will not be reimbursed.

12. Cancellations

Orders may be canceled at any time before they are shipped. However, if the part has already been pulled from the vehicle, a handling charge will apply and will be deducted from your refund.

If the order has already been dispatched, please refer to our Return Policy for further instructions.

13. Shipping Insurance

• Damaged Parcels: A refund or replacement will be issued after the courier completes their investigation.
  
• Lost Parcels: Refunds or replacements are issued once the courier confirms the parcel is lost.
  

14. Contact Us

For questions related to shipping, tracking, or delivery, please contact us at: eliteautospareusa@gmail.com