Our Guarantee

Elite Auto Spare makes three commitments to every customer who places an order with us. This page explains each one in plain language — what we promise, how we deliver it, and what to do if something falls short.

📞 585 902 9006 💬 WhatsApp: 940 238 3466 ✉ eliteautospareusa@gmail.com

1. Order Fulfilment — Every Order Ships

We fulfil every order placed on eliteautospare.com. If you placed an order and received a payment confirmation, your part will ship.

What our fulfilment process looks like:

Once an order is placed, our team locates the part from our inventory, physically checks its condition, and prepares it for dispatch. Most orders are packed and handed to the carrier within 1–3 business days of the order being confirmed.

Every order ships with a tracking number sent to the email address provided at checkout. You can use that tracking number to follow your shipment from our warehouse to your door in real time. If you did not receive a tracking email, check your spam folder first — then contact us directly and we will locate your order and provide the tracking information immediately.

Estimated delivery times: Standard delivery to the 48 contiguous US states: 3–7 business days from dispatch. We do not ship to Hawaii, Alaska, or Canada.

If your order has not arrived: Contact us at eliteautospareusa@gmail.com or on WhatsApp at 940 238 3466 with your order number. We will check the tracking status with the carrier and respond with a full update within 24 hours.

If the carrier confirms a parcel is lost in transit, we will issue a full refund or arrange a replacement — whichever you prefer — at no additional cost to you. We do not leave customers without a resolution when a carrier fails to deliver.

Damaged parcels: If your order arrives damaged, photograph the packaging and the part before opening it fully. Send those photos to eliteautospareusa@gmail.com with your order number. We will open a claim with the carrier and arrange a refund or replacement once the investigation is complete. Most carrier claims are resolved within 5–7 business days.

2. Returns and Refunds — Straightforward, No Runaround

We stand behind the parts we sell. If a part is not as described, does not match your confirmed vehicle, or arrives in a condition inconsistent with the listing, you are entitled to a return and refund.

What qualifies for a return:

• The part was not as described in the listing
• The part does not match the vehicle for which it was confirmed via VIN verification
• The part arrived damaged in transit
• The part is non-functional upon installation (for mechanical and electronic components)

How to start a return:

Contact us at eliteautospareusa@gmail.com or WhatsApp 940 238 3466 within 15 days of receiving your order. Include your order number, a description of the issue, and photos where relevant. We will confirm eligibility and provide return instructions within 24–48 hours.

Do not ship a part back without contacting us first — unrequested returns cannot be processed.

Refund timeline:

Once a returned part is received and inspected, your refund is processed within 5 business days to the original payment method. Depending on your bank or card provider, funds typically appear within 3–5 additional business days after processing.

What is not covered:

• Parts returned without prior contact or authorisation
• Parts damaged after delivery due to incorrect installation
• Buyer's remorse returns where the part is correctly described and fits the confirmed vehicle
• Orders where the buyer did not provide a VIN and ordered without using our compatibility confirmation service

We apply these conditions fairly and consistently. If you are ever unsure whether your situation qualifies, contact us before returning anything and we will give you a straight answer.

Full refund policy: REFUND POLICY

3. VIN Verification — Wrong Parts Do Not Ship

The most common complaint in the used auto parts industry is receiving a part that does not fit the buyer's vehicle. We have built a specific process to prevent this.

What VIN verification means:

Your Vehicle Identification Number (VIN) is a 17-character code unique to your specific car. It encodes your vehicle's manufacturer, model, year, engine, trim level, and production sequence. No two vehicles share the same VIN.

When you provide your VIN, our team uses it to cross-reference the part in your order against your exact vehicle configuration — not just the general model range. A Toyota Camry 2.4L four-cylinder and a Toyota Camry 3.5L V6 from the same year use different ABS modules, different intake manifolds, and different brake components. A VIN check catches this before anything ships.

How to provide your VIN:

Enter your 17-digit VIN in the order notes field at checkout. Alternatively, email it to eliteautospareusa@gmail.com or send it via WhatsApp at 940 238 3466 after placing your order. We check every order with a VIN provided before dispatching.

Your VIN can be found in three places:

• On the dashboard, visible through the windscreen on the driver's side
• On the driver's side door jamb sticker
• On your vehicle registration document or insurance card

What happens if we find a mismatch:

If our team identifies that the ordered part does not match your VIN, we contact you before shipping. We explain the discrepancy, identify the correct part if we have it in stock, and either arrange a swap or issue a full refund. We do not ship a part we know is wrong.

If you did not provide a VIN:

Orders placed without a VIN are fulfilled based on the fitment information in the listing. We strongly encourage all buyers to provide their VIN — it is the only way to guarantee compatibility at the configuration level rather than the general model level. If you did not provide a VIN and received a part that does not fit, contact us and we will review the situation on a case-by-case basis.

Contact Us

If you have a question about an order, a part, or any of the commitments on this page — contact us directly. We respond to every message.

📞 Phone: 585 902 9006 💬 WhatsApp: 940 238 3466 ✉ Email: eliteautospareusa@gmail.com 📄 Contact page: eliteautospare.com/pages/contact

Business hours: Monday–Friday, responses within a few hours. Outside business hours: leave a message and we will respond the next business day.

Elite Auto Spare — eliteautospare.com serving customers across the United States. Not affiliated with Elite Auto Spares, Elite Auto Parts INC, or any other similarly named business.